In this review, we will go through Arrowteks. A broker founded by Forex traders who already have a lot of experience. They are ready to share that experience with clients and that’s the reason Arrowteks exists.
What makes it stand out from the crowd are personalised 1-on-1 coaching and industry-leading market data. The goal of the founders is to build long-term relationships with clients and in this review we will see how they managed to do so.
Let’s start with the website. As soon as you land on it, you will see it’s nice and simple. They didn’t put too many details, but traders have everything they need. It’s fast and responsive, and I really like the design.
In the main menu we can see different categories like Trading Platform, Education Center, Account Types and Info. We will go through all of them, but let’s start with accounts first.
Each client can choose between four different types. It all depends on your experience and preference. There is the smallest one, named Silver. If you choose this, the minimum deposit requirement is 250 EUR and you have over 200 tradable assets, market reviews and leverage up to 1:100.
If this is not enough for you, there is the Gold one. The minimum deposit amount is 10,000 EUR. You will get bonus funds, leverage up to 1:200, risk management planning and monthly webinars. After the Gold Account, they have Platinum. You need to deposit at least 50,000 EUR but you will get trading signals, weekly webinars and private analyst sessions.
And the last one is the VIP. As a VIP member in Arrowteks, you will receive full access to webinars, prioritised withdrawal process, and leverage up to 1:400.
Platform and Execution SCORE: 80%
The platform they use is web-based. They do not have a downloadable option, but it is optimised well, so you can run it on your mobile or tablet device. Simply log in to your account from any device and you will be able to trade.
Since this broker is established by professional Forex traders, I expected to see a platform full of necessary details but still neat and clean, so everyone can manage it with ease. That’s exactly what I got. It is responsive and straightforward. There is a possibility to trade CFDs on Forex, Commodities, Crypto, Stocks and Indices.
What makes it even better is the drop-down menu. They listed assets by the daily changes, names and trending. You can choose the desired category and assets will appear. Asset selection is excellent. They mentioned there are over 200 of them, so you can choose between crypto pairs and CFD stocks from popular companies.
The platform really met all my expectations. Although I was using it for the first time, it was easy to manage, and I was able to locate everything I needed.
Withdrawal Speed SCORE: 80%
When it comes to withdrawals, the process lasts between seven and ten business days. All of that depends on the account type (VIP Account has prioritised withdrawal process Level 1, Platinum Account has Level 2 and the Gold Account has Level 3). After the approval process, you will receive the money in your bank account.
There is a minimum requirement and it is 100 USD/EUR/GBP, plus the small withdrawal fee of 1%. But before all of that, you need to go through identity verification. This is something that slows down the withdrawal process, but I like that they have it. It shows us they are doing their best to protect clients and prevent frauds. So, once you complete the verification you can choose the withdrawal method (Credit Card, Bank Wire or Bitcoin).
Another great possibility they offer is withdrawal cancellation. If you change your mind, you can cancel it anytime. It doesn’t matter whether your request has already proceeded or not. Simply send them an email (or call them, it’s up to you). They will start the cancellation process and put the money back in your account.
The biggest surprise when it comes to withdrawals is the refund policy. Not everyone is ready to return your money if you are not satisfied with the way they do business. If the platform doesn’t fit your needs, you can ask for a money refund (current eligible account balance). You can send them an email, and if they approve someone from the customer support will submit the request within the 48 hours. You will be charged a fee of 1% and that’s it. The membership will be deactivated, and the money will be transferred back to your bank account.
What I like the most about this option is security. It’s nice to know that we can register and if their offer doesn’t meet our expectations, we will get our money back.
Support and Assistance SCORE: 95%
Support and assistance are one of the biggest problems for some brokers. Oftentimes they do not realise how important this part is, so they fail to provide good service. Well, it looks like Arrowteks is nothing like that. When you go to their Contact Us Section, they offer different ways to keep in touch.
You can contact them using the fill-in form on the website. The best thing of all is that they made different departments and if you have any specific problem, simply address your question to that department. You can choose between Customer Support Service, Trading Platform Assistance, General Feedback and Complaint. I really like this idea, because it is much faster, and you will get a precise answer. The message instantly goes to the right department and they will know how to solve your problem.
Aside from that, there is an email or phone call option. As a matter of fact, they have two different emails and phone numbers. You can choose the department you need (compliance and support). Phone numbers are different depending on the country. One is for Australia and the other for the United Kingdom.
And finally, you can send them a message using a Live Chat option. This is the fastest method and I decided to test this option. The working hours for Live Chat are Monday to Friday 06:00-13:00 GMT. I sent a message and received a reply within a minute. The agent was responsive and helpful. They answered my question without any hesitations, so if you want an instant reply, contact them using the chat. My experience was nothing but positive.
Education and Tools SCORE: 95%
When you become someone’s client, you expect certain benefits and special treatments. Those benefits vary from broker to broker, but one thing is for sure. Education has to be included no matter where you make an account. So, let’s see if Arrowteks provides the necessary education to their clients.
One of the unwritten rules in Forex trading is that you get different educational materials depending on the account you chose. Things are not different from Arrowteks. If you choose a Platinum account, you will have more webinars than with the Gold one. But what surprised me the most is that Arrowteks offers free education, also.
You won’t find so many different guides and eBooks for free at other places, so this is a big plus for them. One of the sections in the Education Center is eBooks. You can find numerous free eBooks that are written clearly and straight to the point. There are Basic Technical Analysis eBook, Beginners Strategies eBook, Capital Management, CFDs and Stocks eBook, Forex and Global Trading, Advanced Strategies and many more.
It came a surprise to me to see that someone is taking care of potential clients as well. So, even before you decide to make an account, you can boost your knowledge and familiarise yourself with the Forex basics. After that, it will be much easier to manage your portfolio and have a positive trading experience.
Aside from that, their Education Center has a Glossary, too. This is always a great addition to each Forex website and if you have any dilemmas about specific terms, you will find an explanation there. Also, there is Asset Index and FAQ with explanations on how to open an account, use a platform, contact support or start trading. So, everything you could possibly need is in one place.
Can You Trust Arrowteks?
I am pleased to say Arrowteks is a fully legitimate broker. They provide clients with impeccable service and offer great support. Aside from that, if you choose to make an account you will be able to trade with more than 200 assets, learn from their webinars and eBooks and enjoy one-on-one trading sessions.
That said, if you are looking for a trustworthy broker, we found the right one for you. You can open an account, choose the type you want and start trading.
OUR SCORE: 85%
CUSTOMERS SCORE: 90%
OVERALL SCORE: 88%