Today, we will talk about a broker founded by Forex traders who wanted to share their knowledge and experience. There are certain things that make this broker stand out from the crowd (personalised 1-on-1 coaching and industry-leading market data) and in this Arrowteks review, we will see if those things are as good as they seem.

Account Types

When it comes to Account types, each client can choose between four different. Of course, it all depends on your experience so if you are a beginner, I advise you to choose the one named Silver. The minimum deposit requirement for this one is 250 EUR and you have over 200 tradable assets, market reviews, and leverage up to 1:100.

Of course, if this doesn’t satisfy your trading appetite, there is the Gold one that offers better possibilities, but the minimum deposit amount is 10,000 EUR. What you get within this one is bonus funds, leverage up to 1:200, risk management planning, and monthly webinars.

The next one would be Platinum. The deposit requirement is 50,000 EUR at least, but you will get trading signals, weekly webinars, and private analyst sessions aside from all those previously mentioned things.

And the last one is the VIP. Being a VIP member in Arrowteks brings you full access to webinars, prioritised withdrawal process, and leverage up to 1:400. So, if you are an experienced trader who wants to go big, this is the right choice for you.

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Education

Education is one of the most important parts of each broker. If you become someone’s client, you want to be able to improve your trading skills and receive some benefits. When I say benefits, I mean eBooks and learning materials. So, let’s see if that’s what you will get if you open an account at Arrowteks.

As usual, with each account, you will receive different eBooks. For example, if you go with a Platinum account, you will have more webinars than with the Gold one. That’s something I expected, but aside from that, there is one thing that surprised me pleasantly — free eBooks. Yes, that’s right. Arrowteks offers free education, too.

When you go to the Education Centre, there are so many different guides that will make your trading journey much easier. You will find different eBooks and the best thing of all, it’s clear they are written by professionals. Also, there are Technical Analysis articles, the ones that contain Beginners Strategies, Capital Management, CFDs and Stocks, etc.

This means Arrowteks takes good care of its potential clients as well. Why? Because this broker knows how important it is to familiarize yourself with the topic before you start trading. That is the only way to have the best results. So, learn the Forex basics first, and after that, you will manage your portfolio like a professional.

Believe it or not, this is not the only educational material. There is a Glossary, too. If you have any dilemmas about specific terms, simply go to that page and you will find the answer. Asset Index and FAQ are also there and inside you will find explanations on how to open an account or use a platform.

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Technology

The first thing I want to talk about is the website. As soon as you open the landing page, you will see it’s nice and simple. There aren’t many details, but traders have everything they need. It’s fast and responsive and that is the most important thing.

The design is excellent, and there are different categories in the main menu that make navigation much easier (Trading Platform, Education Center, Account Types, and Info). So, let’s go through the Trading Platform to see what clients get.

The platform is web-based. It’s not downloadable, but it is optimised well, so you can run it on your mobile or tablet device. The only thing you have to do is log in to your account from any device and you will be able to trade.

As I expected, it is filled with necessary details but still neat and clean. Everyone can manage it with ease, no matter the previous experience. It is responsive and straightforward and you can trade CFDs on Forex, Commodities, Crypto, Stocks, and Indices.

The best thing of all is the drop-down menu. When you click on it, you can choose the assets by the daily changes, names, and trending and the selection is excellent. The platform really met all my expectations and although I used it for the first time, it was easy to find everything I needed.

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Support

One of the things I hate the most is bad customer support. Especially when I find a broker that fits my taste perfectly. Luckily, the people behind Arrowteks are professionals and they understand the importance of good customer support.

That said, in the Contact Us Section, they offer different ways to keep in touch. You can contact them using the fill-in form on the website and send your question to different departments (Customer Support Service, Trading Platform Assistance, General Feedback, and Complaint). This really makes the whole process much faster, which is great. Your message will go to the right department without any delays and they will know how to answer properly.

Of course, you can send an email or call the support, if you want. There are two different emails and phone numbers, depending on the department you need or the country you want to call (Australia or the United Kingdom).

Lastly, my favorite option — Live Chat. I assumed this is the fastest method to receive an answer, so I sent a message to test it. The agent was responsive and helpful, and I received a reply within a minute. My experience was excellent and if you want an instant reply, I suggest you use this method (the working hours are Monday to Friday 06:00-13:00 GMT).

 

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Funding

Deposit and withdrawal methods are excellent, there are so many choices and the only important thing you need to remember is that you should use the same method for both. So, choose carefully once you decide to make a deposit.

The withdrawal process is fast, it lasts from seven to ten business days and it depends on the account type. The thing I like the most is transparency. This broker doesn’t hide anything so you can see that the VIP Account has prioritised withdrawal process Level 1, Platinum Account has Level 2 and the Gold Account has Level 3, and there won’t be any negative surprises. After the approval process, you will receive the money in your bank account.

The minimum requirement for withdrawal is 100 USD/EUR/GBP. You will need to pay a fee, but it is a small one, so I don’t mind it at all. It’s just 1% of the withdrawal amount. Keep in mind that Arrowteks takes good care of security so you have to go through identity verification. The withdrawal process lasts longer because of that process, but your funds are completely safe and that is the most important thing of all. So, once the frauds are prevented and you completed the verification you can choose the withdrawal method and begin the process.

While we are discussing deposits and withdrawals, there is one more thing I want to mention. Arrowteks offer withdrawal cancellation in case you change your mind. It doesn’t matter whether your request has already proceeded or not. You can send an email or dial a phone number and the cancellation process will begin. Also, there is a refund policy. If you are not satisfied with the way Arrowteks does its business, or you realised the platform does not fit your taste, you can ask for a money refund (current eligible account balance).

Someone from customer support will submit your request within 48 hours and you will be charged a 1% fee. The account will be deactivated, and the money transferred back to your bank account. Simple as that. It’s nice to know you have the possibility to go without losing the deposit you made. That is a certain dose of security for clients and not everyone is willing to offer it.

Is Arrowteks a Reliable Broker?

I will finish this Arrowteks review with one statement — this is a reliable broker for sure. If you open an account and start trading, you will be pleased to see impeccable service and excellent support. Also, there is a possibility to choose from more than 200 assets, improve trading skills thanks to many webinars and eBooks or one-on-one trading sessions.

Overall, this is one legitimate broker and you have my recommendation if you decide to become a client.