Arrowteks is a broker founded by Forex veterans. They wanted to create a place where everyone would be able to trade equally, so it doesn’t matter whether you are a professional or not, they will be there to assist you.
They claim to offer personalised one-on-one coaching and industry-leading market data in order to build long-term relationships with clients. I must say, those are some pretty big statements and if they fulfil them all, we are dealing with professionals.
There is one thing you should keep in mind from the beginning, residents of The United States, Cuba, Democratic People’s Republic of Korea (North Korea), Iran and Syria cannot be their clients by jurisdiction, but if you come from any other country, you are welcome to open an account.
When it comes to accounts, they offer four different types. The selection is excellent, so let’s go through them and see what you get within each one of them. The smallest Account Type is Silver. The minimal deposit for this one is 250 EUR, and you have over 200 tradable assets and market reviews. Also, the leverage is up to 1:100.
The next one is Gold. If you choose it, the minimum amount you have to deposit is 10,000 EUR. You will get a dedicated senior account manager, bonus funds, gold spreads, leverage up to 1:200, financial planning, risk management planning, special venture promotions and monthly webinars. This is great, I really cannot wait to see what we can get with other accounts if the Gold one offers all of this.
Now we have Platinum. The minimum deposit is 50,000 EUR and aside from all the things I mentioned in the Gold Account, you will get trading signals, weekly webinars and private analyst sessions.
Lastly, there is the VIP account. This is an Invitation-Only Account, so I cannot tell you the minimum that is required for the deposit. But with this account, you will get complete access to webinars, prioritized withdrawal process (Level 1), access to lucrative VIP events and the leverage up to 1:400.
If you decide to open an account, there are no additional fees for that. But in case you do not have any transaction during the 30 days period, Arrowteks might charge you Dormant Account Fee in the amount of 99 USD/EUR/GBP.
I really cannot emphasise enough how important the Education section is. Each broker has to offer different eBooks, guides and learning materials to their clients because that is the only way they can grow and become better. That said, I truly hope Arrowteks will meet my expectations when it comes to this part.
First of all, you should know that depending on the account you receive plenty of educational material and webinars. I appreciate the fact they took time to make different guides that will help the clients, but what surprised me the most is that they offer free educational material as well.
Once you enter the website, you will see the Education Centre in the main menu. Within that section, they provided Glossary (always a handy thing to have, especially for beginners), Asset Index and FAQ with all the answers you could possibly need. They gave in-depth explanations on how to open an account, use a platform, contact support or start trading.
Lastly, there is an eBook section. Usually, this is the part reserved for clients only, not every website visitor, so I expected to see a notification that I need to be a registered user in order to access it. Well, that is not the case. Those books are completely free. You can enjoy reading Basic Technical Analysis eBook, Beginners Strategies eBook, Capital Management, CFDs and Stocks eBook, Forex and Global Trading, Advanced Strategies and many more.
Honestly, I was surprised, and I had to open each one of them just to see if all of them are free. And they are! That said, they deserve to get a lot of points for this part.
The website design is professional, yet simple. Everything is neatly done and visible and you won’t spend much time looking for information.
Arrowteks provides a web-based trading platform, so you don’t have to download anything. You can log in to your account and trade as long as you have an internet connection. Of course, the platform is optimised for every device, so you can trade using the mobile as well.
The trading platform they offer is neatly done and responsive. It instantly opens everything and you can switch between assets within seconds. They offer CFDs on Forex, Commodities, Crypto, Stocks and Indices. There is also a drop-down menu and you can change between the trending assets, daily changes or simply list by the name.
The selection of assets on the platform is good, currently, there are six crypto pairs and stocks from popular companies like Zoom, Visa, Tesla, etc. When I look at the platform it’s noticeable that people behind it are experienced Forex traders. It has everything that could be important to traders.
Having excellent assistance is a necessity. Unfortunately, there are not many brokers who can be proud of their support. Arrowteks belongs to the group of brokers who can easily say they have to offer one of the best supports for their clients.
Apparently, they thought about everything so people can contact them using the fill-in form on the website, sending an email, sending a message on Live Chat or simply reaching them out on the phone.
If you want to use the form on the website, they offer four different sectors. So, depending on the question you have you can choose between Customer Support Service, Trading Platform Assistance, General Feedback and Complaint. I really like how they thought about that. This way, the message will instantly go to the right department and they will be able to reply fast, without any unnecessary delays.
Aside from that, there are two emails and two phone numbers. One email is for compliance and the other is for support, so you can choose the department you need. Phone numbers are different depending on the country. They have one for Australia and one for the United Kingdom and the working hours are Monday to Friday 08:00 – 12:00 GMT.
Lastly, there is a Live Chat option. The fastest method that is available. So, if you want an instant reply, contact them using the chat. Of course, I had to test that option and see if they are responsive. I received an answer within a minute, and the agent was polite and courteous. The working hours for Live Chat are Monday to Friday 06:00-13:00 GMT, so keep that in mind if you want to use it. Overall, I had an excellent experience with their support centre.
As a deposit method you can use credit cards (Mastercard or Visa), E-Wallet (APM or EFT) and Wire Transfer. The first step you have to do is make an account and log in. After that, you need to click on the Deposit button and choose the preferred method, enter the desired amount and add remaining details. After that, the money will be on your account and you are ready to trade.
When you decide it’s time to withdraw funds, you will have to go through identity verification. This is a simple process that protects clients and their funds at all times. Once that is done, you can choose the withdrawal method, but it has to be the one you used for deposits.
The withdrawal process lasts between seven and ten business days, after that, you will have money in your bank account. The minimum withdrawal amount is 100 USD/EUR/GBP and they charge a small withdrawal fee of 1%.
If you change your mind about withdrawal, you can cancel it anytime, even if your request is proceeded. You can do that by sending them an email or calling the phone number they listed on the website and the money will be back on your trading account.
What surprised me the most is the Refund Policy they have. If you are not satisfied with the trading platform, you can ask for a refund of your money (current eligible account balance). Their customer support needs 48 hours to submit the request, and after that, they will contact you. If they accept the refund request, you will pay a fee of 1% and that’s it. They will deactivate the membership and you will have your money. This is an excellent option since it provides a certain dose of security once you decide to make an account and deposit.
Is Arrowteks a Solid Broker?
Well, based on everything I just wrote, you can conclude by yourself. Arrowteks is definitely a solid, reliable and honest broker. They offer so many opportunities, learning material and great support. With Arrowteks you can trade CFDs on FX, Stocks, Indices, Crypto or Commodities and the best thing of all, you will always get assistance if you seek one. As you can see, they take good care of their clients and that’s why I can say they are a legitimate broker and I recommend them without hesitation.